LEGAL
We respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and protect your information.
UK GDPR COMPLIANT · LAST UPDATED MARCH 2026
The View is a private holiday let located near Groombridge, East Sussex, TN3 9NL. References to "we", "us", or "our" in this policy refer to the owner of The View. You can contact us at hello@theview-eastsussex.co.uk.
We are committed to protecting your personal data and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
When you make a booking enquiry or booking with us, we may collect the following personal data:
• Your full name • Email address • Phone number • Your arrival and departure dates • The number of guests in your party • Any special requests or information you provide voluntarily (including pet information) • Payment information (processed securely — we do not store card details) • IP address and browser information (collected automatically via our website)
We use your personal data for the following purposes:
• To process and manage your booking • To communicate with you about your reservation • To send you pre-arrival information and a welcome guide • To process payments and refunds • To comply with our legal obligations • To protect our legitimate interests (for example, in the event of a dispute)
We will not use your data for marketing purposes without your explicit consent.
We process your personal data on the following legal bases:
• Contract: Processing is necessary to fulfil your booking contract with us. • Legal obligation: We may need to process your data to comply with applicable laws. • Legitimate interests: We may process your data where it is in our legitimate interests to do so, provided those interests are not overridden by your rights.
We do not sell, rent, or share your personal data with third parties for marketing purposes. We may share your data with:
• Payment processors (for the purpose of processing your payment) • Professional advisors (such as accountants or lawyers, where necessary) • Law enforcement or regulatory authorities (where required by law)
All third parties are required to handle your data securely and in accordance with applicable data protection law.
We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Booking records are typically retained for 7 years for tax and accounting purposes.
Under UK GDPR, you have the following rights:
• The right to access your personal data • The right to rectification of inaccurate data • The right to erasure ("the right to be forgotten") • The right to restrict processing • The right to data portability • The right to object to processing
To exercise any of these rights, please contact us at hello@theview-eastsussex.co.uk. We will respond within 30 days.
Our website uses essential cookies to ensure it functions correctly. We do not use tracking or advertising cookies. By using our website, you consent to the use of essential cookies.
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or destruction. However, no internet transmission is completely secure, and we cannot guarantee the security of data transmitted to us online.
If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues. You can contact the ICO at www.ico.org.uk or by calling 0303 123 1113.
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.